SHIPPING INFO
Hi and welcome to
Craft Angels! We are based in North London and make handmade products that arrive to your door! Our shipping is based on the weight of your end basket.
Here are the costs:
0kg-0.500kg - £2.50
0.500kg - 1kg - £3.50
1kg - 5kg - £5.50
5kg upwards - £10
We also offer FREE Shipping if you meet one of these criteria's
-
Spend over £30 in ONE order
-
Pick up from the workshop if you live locally.
Please allow up to 3-5 days for your product to be made and sent out depending on your purchase.
Your products will then be packaged with love and care.
GENERAL INFO
Hi , if you are lost or just want to find out more info about our business then you have found the right space! Craft Angels is a Mother and Daughter run business at the comfort of our own home. We have always loved making products for our family and friends and would always get great joy when we could put a smile on people's faces . Since then we have branched out to making
wax Melts, Personalised Gifts, Resin Art & so much more! Everything is handmade and any ingredients we use we make sure they are Cruelty free and safe for the environment.
If you would like to see upcoming products or chances to win products then make sure to follow our social media platforms which are at the top of this website!
When you make a payment please know that we go through Wix payments & don't share any information that you provide us with when placing an order or emailing us your details for product making. We will also send you a verification email to let you know that we have successfully received your order and are getting to work to get it to you as quick as we can!
If you have any questions please don't hesitate to give us an email and we will be more than happy to help!
Thank you for supporting our Small Business
RETURN POLICY
At Craft Angels we try our best to provide great customer service and always endeavour to deliver our products to match this. We do not accept returns or refunds as some of our products are bespoke and can therefore not be resold. As a small business this is something that is hard for us to comply with at the moment. However we can assure you that we can return a good deed if seen necessary and when we can. Also in line with our policy, you won't be able to cancel an order once it has been shipped out. If your item does unfortunately arrive damaged please email us and we will try to help. Thank you for your understanding.
PAYMENT METHODS
- Credit / Debit Cards
If you have any queries please email the store at the bottom of the homepage and we will get back to you as quick as we can
-
How Long do your Wax Melts Last?We use strong & fresh fragrance oils in our wax melts making them long lasting and durable. If you were to buy a Wax Snap Bar you only would need 1 block from it for a light scent or 2 blocks for a stronger scent. The Wax melt Snap Bars can last up to 1 year before being melted. Please don't leave your wax melt unattended when burning and keep away from children.
-
How Do I Send Over Information For The Personlised Light Boxes?Easy Peasy! If you would like a specific Deisgn / Theme or Names for your light box then simply fill out in the custom text or send us an email found on the homepage with a breif decription or a design that you would like and we will do the magic!
-
What if I wanted a colour that wasn't available?No problem! If you see a product that you would like but your preferred colour or colours were not on our list please email us and we can try and make it happen. Some of our products have a set design or colour list making it easy for people to choose from but we are more than happy to alter a design or colour pallet slightly if possible to make it suit you!
-
Do You Do Seasonal Products?Of Course! We love getting creative and what better way to do by bringing our new products to do with the Holiday's and Seasons! We have done products for Back 2 School , Summer Season , Halloween & Soon to be Christmas!